Feel free to contact us on any questions you have. GARANTIE DECATHLON COMMENT FONCTIONNE LA GARANTIE DE VOS PRODUITS DE MARQUES PASSIONS ? Tubes…, Day Packs, Term: Most of the Decathlon products are covered by a contractual two year warranty unless otherwise specified on the product or its packaging or by Decathlon at the time of sale. Kids Sale, Bottoms…, Up To 20% Off, In the event that you made a purchase at one of our Decathlon stores overseas, we would be more than happy to try to assist you in exchanging or making a warranty claim on a defective item. Tights…, Swimsuits, For information on the warranties covering products sold by Decathlon and warranty returns, see Decathlon's Warranty Policy. Cookware…, Water Bottles, Snowboarding…, Women's Jackets, Combat Sale…. Men's Tops…, Kids' Tops, Fake warranty promises and they don't even issue warranty cards, so we can't do anything later. Billiards…, Badminton, Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. Rain Jackets…, Sweatshirts, Hoodies, Our designers developed this 100 rowing machine for your at-home cardio workouts. © 2019 ឌីកាត់ឡុនកម្ពុជា Fitness…, Men Sale, Jackets, Men Sale, Tops…, Women Sale, Jackets, Fishing…, Archery, If the product is no longer available, Decathlon will substitute the product for a same price product chosen by you. Kids' Bottoms…, All Sale, This Warranty Policy is incorporated by reference into the Terms of Sale. Gloves…, Clothing, DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. Men's Tops…, Kids' Tops, THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. Lanterns…, Down Jackets, Â. Kids Sale, Bottoms…, Up To 20% Off, Effective as of August 1st, 2018 Every Decathlon product is supported by a warranty, as explained below. Women's Tops…, Men's Jackets, 6. DECATHLON E-COMMERCE STORE. Backpacking Tents…, Sleeping Bags, Delivery. If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service at. Customer service will arrange the pick-up of items to be … For more information on our shops, products, promotions and more please contact us today and we will gladly be at your assistance. Select your order and click on "Return". The entire design team had the opportunity to test this cap during frequent excursions in the Mont Blanc mountain range, where Forclaz – Decathlon's trekking brand – has its offices. If you have experienced an issue or fault with an item purchased from decathlon.ie you must contact our support team at help.ireland@decathlon.com in advance of returning it under the warranty claim. Composition Main fabric : 85.0% Polyamide, Main fabric : 15.0% Elasthane Inner fabric : 100.0% Polyester of the products to be sold or offered to be sold or purchased on the Website. Luggage & Apparel Limited Warranty For warranty purposes, “Luggage” is defined as any Herschel Supply products that have wheels and/or a retractable trolley handle. It has been 3 months of me using this shoes and it got issue with sole and when I came to claim the warrenty I was denied to replace with very rude behaviour and very rude way of talking. The hat must also have a wide brim and flap which fully protects the face and the back of the neck. Rain Jackets…, Sweatshirts, Hoodies, delivers high-quality cost-effective products. 3. Carry on the back/in the hand using the multiple handles or pack it on a vehicle to lighten your load. Cycling, Beanies…, Sport Bras, Cookware…, Water Bottles, Road Bikes…, Jerseys,  Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty. Beanies…, Sport Bras, Product Warranty 6.1. Lights…, Tires, In case of repair or replacement, Decathlon will cover any cost of delivering the product back to you. You have no item in your shopping cart. Running Shoes…, Gloves, DELIVERY INFORMATION FOR ONLINE ORDERS . If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service at: customer.service@decathlon.com. Boots…, Snowboards, Exercise…, Bikes, Tous les produits de nos marques passions (Aptonia, Artengo, b'Twin, Domyos, Fouganza, Geologic, Geonaute, Inésis, Kalenji, Kipsta, Quechua, Tribord et Wed'ze) sont garantis pendant 2 ans sauf indications contraires et dans les conditions normales d'utilisation. Triathlon…, Roller Skating, Triathlon…, Roller Skating, 2. Running Shoes…, Gloves, Boots…, Snowboards, If you bring your product to a Non-authorized Service Center, any price charged for the repair and any defect caused by their work, will not be covered by the Warranty. ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT.Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. This Warranty Policy is incorporated by reference into theÂ. Snowboarding…, Women's Jackets, Squash…, Running, Isothermal Cases…, Headlamps, Dance…, Climbing, However, you are responsible for the cost of shipping the product to any Service Center, including the costs of packaging, shipping, and applicable taxes. To find the length of the applicable warranty period (“Warranty Period”), please see the product page on the website. Some of Decathlon’s Products come with a sales warranty that on delivery and for a period of two (2) years from delivery, the Products shall be free from material defects. DECATHLON DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT. Tights…, Swimsuits, If the product needs to be replaced, the Service Center will keep the product and will arrange directly with us, to provide you with a new product, but it will not give you the replacement directly. We aim to sustainably bring the power of sport to everyone, everywhere, by designing the best products at the best prices, innovating for quality and performance. We stand behind everything we design and sell. For 40 years, Decathlon has delivered the best value in the retail sports industry by offering high-quality, sustainable and cost-effective products. Jackets…, Shoes, Fleeces…, Pants, If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. Decathlon warrants each of the Decathlon products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of receipt of the product by the purchaser ("Warranty"). Omni-Channel Sports Leader. Decathlon is not responsible for any items left in products sent to us for repair or replacement. 2. For further information, please contact help.ireland@decathlon.com. Men Sale…, City Biking, Shoes…, Skis, Fleeces…, Pants, That the warranty is not valid as the shoes are used. To get a return number, indicating the reason for the defect, you should visit the section “My account” => “Track my orders”. Some of Decathlon’s Products come with a sales warranty that on delivery and for a period of two (2) years from delivery, the Products shall be free from material defects. If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund. Clothing & Shoes…, Down Jackets, Leggings…, Hiking Boots, Tables…, Coolers, Decathlon … Up To 40% Off…, Under $25, DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.DECATHLON DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. Bikinis, Boardshorts…, Pants, Decathlon also does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc.) Clothing & Shoes…, Down Jackets, If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. If a product is replaced during the Warranty Period, the replacement product  will be warranted for the remainder of the Warranty Period of the original product. help.ireland@decathlon.com Expect to hear back from us in 24 hours (except Weekends and Bank Holidays). Please ensure that you retain your receipt as this document will be necessary for you to exercise your warranty rights. Under $50…, Bike Sale, Boardshorts…, Jackets, Yoga & Studio…, Skiing, This is an extension of the previous 5 year warranty, and is a demonstration of the confidence in the quality of the products. Up To 40% Off…, Under $25, This Warranty is only extended to the original purchaser or gift recipient of a product. Dance…, Climbing, DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. Tents…, Fitness, Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. Safety equipment include helmets, life jackets, climbing gear and COVID masks. Cycling, Decathlon warrants each of the Decathlon products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of receipt of the product by the purchaser ("Warranty"). When a refund is given, the returned product becomes Decathlon’s property. There are conditions that Decathlon Australia is bound by, however, and you'll find everything you need to know about our International Exchanges policy here . 6.1. Since 1976, we design, manufacture, and offer the best gear at the best prices for more than 80 sports. In such states, Decathlon’s warranty is limited to the greatest extent permitted by applicable state law.This Warranty is only extended to the original purchaser or gift recipient of a product. Snow Shoes, Grips…, Ice Axes, Crampons, Helmets, Combat Sale…. Depending on the product, Decathlon offers a Limited Warranty against defects in material and workmanship, computed from the date of purchase. By continuing, you agree to Decathlon’s Terms and Privacy Policy. In this case, a customer service representative will contact you to complete the acquisition of this new product. Tents…, Fitness, Scooter…, Basketball, Shoes…, Skis, Scooter…, Basketball, Covid-19 update: at present, we have an increased volume of messages and therefore our response time is longer than usual. Bikinis, Boardshorts…, Pants, Exercise…, Bikes, IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. By continuing, you agree to Decathlon’s Terms and Privacy Policy. Warranty Returns For information on the warranties covering products sold by Decathlon and … Squash…, Running, Base Layers…, Swimsuits, Have you noticed a defect or possible warranty claim? Isothermal Cases…, Headlamps, If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund. Fitness…, Men Sale, Jackets, PRODUCT WARRANTY. Bike Helmets…, Hiking Backpacks, Women's Tops…, Men's Jackets, Yoga & Studio…, Skiing, For further information, please contact help.ireland@decathlon.com. UV protection standards for hats and caps are very specific: The fabric must of course be anti-UV (UPF index greater than 40), but this is not enough to claim the finished product is anti-UV. IMPORTANT: Please provide a copy of your original receipt  to the Service Center to be covered by the Warranty.IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. Used items (even lightly), dirty items, or items that were damaged due to improper handling/use will not be accepted as a return.Â. Yoga Mats…, Punching Bags, Backpacking Packs…, Camping Tents, Our working hours: Monday- Friday: 9 AM - 6 PM . Harsh experience to shop with decathlon Faridabad. You don't like your new item you bought abroad? Snow Shoes, Grips…, Ice Axes, Crampons, Helmets, Stand Up Paddle…, Cross Country Skiing, Decathlon is not responsible for any items left in products sent to us for repair or replacement. Decathlon Store Sales are in-store events (not Decathlon.com) where we sell merchandise “as is” and all sales are final. III. The Warranty only applies to products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them. The warranty holds good for products that are used within the prescribed norms. Since 1976, we design, manufacture, and offer the best gear at the best prices for more than 80 sports. They refused to take a look at it, saying that i had overused the shoes. After a determination by Decathlon as to whether a particular defect is covered by the warranty, Decathlon will process the claim accordingly, and the defective Goods will be repaired, or refunded. Hiking Jackets…, Hiking Poles, You can return the product in one of our stores with your receipt. Log in to your account. On most products of Decathlon sold online, you can enjoy a 2 year warranty while some products may offer a 5 to 10 year warranty. If you have experienced an issue or fault with an item purchased from decathlon.ie you must contact our support team at help.ireland@decathlon.com in advance of returning it under the warranty claim. Select your order and click on "Return". BLogistics will contact you on a mobile phone to arrange delivery once they receive your package in their depot. Jackets…, Shoes, Simply drop us a call at 62254773 or email us at support-singapore@decathlon.com :) The headwear also needs to protect the back of the neck and there must be no visible openwork fabric through which the sun's rays can penetrate. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. The shoes were in warranty and the sole was damaged. Baseball…, Kayaking, A versatile carry bag with a comfortable carry system emulating that of mountain backpacks. In such states, Decathlon’s warranty is limited to the greatest extent permitted by applicable state law. Shop at Decathlon Australia, browse 3 Coupons & Deals and Earn Cash Back with Swagbucks. Whether a Product is covered by warranty will be set out in … The warranty covers normal use on all aluminium and steel B’TWIN bike frames, rigid metal forks, bars and stems. We aim to sustainably bring the power of sport to everyone, everywhere, by designing the best products at the best prices, innovating for quality and performance. Men Sale…, City Biking, ); Defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative; Defect caused by a modification of a product without Decathlon’s permission; If the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the product. “Apparel” is defined as any Herschel Supply clothing products, including jackets, hats, pullovers, ponchos and fleece. R. Rahul Dewani. Please feel free to visit your nearest Decathlon store to have the product physically checked for some defect and claim an exchange or refund in case of any manufacturing defect. When you contact the Customer Service Department, you will be asked to provide: A customer service representative will provide you with the relevant instructions on how to ship your product to our Service Center. One area in which this is demonstrated is the new lifetime warranty offered by B’TWIN. Stand Up Paddle…, Cross Country Skiing, Lanterns…, Down Jackets, Men Sale, Tops…, Women Sale, Jackets, 1. Sportingly, Nor Azhimy Bin Mohd Senin. UV protection standards for hats are very specific: The fabric must of course be anti-UV (UPF index greater than 50), but this is not enough to claim the finished product is anti-UV. Base Layers…, Swimsuits, For 40 years, Decathlon has delivered the best value in the retail sports industry by offering high-quality, sustainable and cost-effective products. Warranty against defects Depending on the product, Decathlon offers a Limited Warranty against defects in material and workmanship, computed from the date of purchase. Backpacking Tents…, Sleeping Bags, Bike Helmets…, Hiking Backpacks, Billiards…, Badminton, The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. The warranty holds good for products that are used within the prescribed norms, those that are not eligible for warranty are but not limited to: Defects that come from normal wear and tear; Defects caused by accident, neglect, abuse, misuse, misapplication, or non-Decathlon products; Defects caused by exposure to extreme natural conditions, liquids, or gases; Defects caused by handling by third parties (such as postal service, airlines, hotels, etc. Leggings…, Hiking Boots, If you have changed your mind or if the product doesn’t meet your expectation, you can return unused items, in new condition, with all tags attached, in the original package for a replacement or refund within one year of purchase -- except for safety and lifesaving equipment which can’t be returned after purchase. Every Decathlon product is supported by a warranty, as explained below. Merchandise purchased at a Decathlon Store Sale that is sent to the Decathlon Returns Department will be sent back to you at your cost or destroyed. The Warranty only applies to products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them. Sunglasses…, Weight Training, Boots…, Boots, Please see our Return Instructions for complete guidelines on how to return new products. If a product is replaced during the Warranty Period, the replacement product  will be warranted for the remainder of the Warranty Period of the original product. (A) Provide SELLER with a written notice of any alleged defect within the warranty period stated in Section IV and ten (10) days of its discovery; and (B) Ship the photographs of the defective product(s) to SELLER, at 179 Campanelli Pkwy., Stoughton, MA 02072, with mailing or shipping charges prepaid (“Warranty Claim Procedures”). Leggings, Tights…, Bike, delivers high-quality cost-effective products. Shirts…, Pants, DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. This website is designed for sport users by SPORT USERS. Home Gym Equipment…, Clothing, Home Gym Equipment…, Clothing, Sunglasses…, Weight Training, We will email you once your order leaves our European warehouse. THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. Socks…, Locks, Kids' Bikes…, Boxing & MMA, Get a $10 bonus just for signing up for Swagbucks! For more information about our 2-year warranty, please click HERE. Ice Skating…, Folding Bikes, By offering high-quality, sustainable and cost-effective products that the warranty only applies to products manufactured by for! 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